Shipping policy

SHIPPING POLICY
Thank you for visiting and shopping at Your Capability Store. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing Your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorized and verified, all orders are processed within 1-3 business days. We will contact you for some reason if there are any delays.

Products shipped direct from Manufacturer 
Some products shipped direct from Manufacturer will not be available for free Pick Up at store location. We will email tracking details once manufacturer dispatches goods.

Shipment Locations
Your Capability Store does not ship internationally currently. We ship domestic only – anywhere in Australia.

Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O. box.

Shipment Rates and Delivery Estimates
We Endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Shipping Cost
Local Delivery $15
Freight Costs Will Be Calculated By Weight and Location
Bulky Goods Shipping Cost: (Quote will be provided)
Store Pick-Up Cost: $0

Bulky Goods Shipping
Bulky goods shipping quotes will be provided as soon as possible using the cheapest of quotes available in the market.
Please Note

  • Business day means Monday to Friday, except holidays.
    Orders are not shipped or delivered on weekends or holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may be delivered in separate shipments.

  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
  • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
  • Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • We will not be responsible for wrong shipping address if you provide incorrect information.
  • In-store pickup dates vary based on product availability.

Tracking Options
Your Capability Store aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive email to track your package.

All orders delivered within Australia automatically have tracking.

Damages
If there is any damage to the packaging on delivery, contact us immediately at admin@yourcapabilitystore.com.au

Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, often, the package is either in the building or with a neighbour. Your Capability Store politely requests that customers look in common courier hiding spots. 

Please look around and let us know if you find it. If you haven’t located your order, please contact us at admin@yourcapabilitystore.com.au to report missing or lost packages.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping costs will not be covered for change of mind or change of size returns, and a 15% restocking fee will also apply. Due to health & hygiene policies, we are unable to accept change of mind or change of size returns on underwear and incontinence products.


To start a return, you can contact us at admin@yourcapabilitystore.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@yourcapabilitystore.com.au.


Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as incontinence products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Questions
If you have any questions about the delivery and shipment of your order, please contact admin@yourcapabilitystore.com.au